services are delivered in multiple stages. Refund eligibility depends on the stage of service completion:

• Before Document Verification: If the verification of submitted documents/data has not started, a 100% refund is applicable.
• After Document Verification: If verification has been completed (whether passed or failed), a refund is subject to a 30% cancellation fee.
• After Application Drafting: Once the application drafting process has begun, no refund can be initiated

Refund requests must be made within 2 working days from the date of order placement.

Customers must request a refund by sending an email to support@finaurt.com with their order details.

No additional documents or proof are required. Refunds will be processed strictly as per our policy.

Refunds will be processed to:

• The original payment method used for the transaction, or
• A bank account provided and confirmed by the customer.

Refunds will be processed within 7 business days from the approval of the request.

• Full Refund: If no processing has started.
• Partial Refund: If document verification is completed, a 30% cancellation fee applies.
• No Refund: If application drafting has been initiated

In special cases where a refund request is escalated to the management by our customer support team, the refund will be processed only after reviewing and verifying the circumstances

• We do not guarantee specific timelines for product or service delivery, as it depends on the accuracy and completeness of documents submitted by the client.
• Any rejection or delay from government authorities is beyond our control and will not be considered a reason for a refund.
• Our service is deemed completed upon submission of documents or data to the concerned authority. Once service delivery is completed or considered completed, no refund shall be processed